Return & Exchange

You may exchange any product purchased from FokieFun by following the instructions below. Before your return or exchange, please contact us at morninghannah2018@gmail.com. All emails will be answered within 48 business hours, excluding weekends and all major U.S. holidays.

FokieFun’s returns policy lasts 30 days. In the event you need to return a product, this must be completed within 30 days of your ORIGINAL delivery date, otherwise, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. 

 

Return or Exchange

Before your return or exchange, please contact us at morninghannah2018@gmail.com. We will provide simple instructions to follow. Please be aware that Shipping is NOT refundable and you will be responsible for paying for your own shipping costs for returning your item. Please include a note in your return email with the following information:

• Items you want to be exchanged or refunded
• Address to send shipment back to in the case of an exchange, if different then original shipping address
• Your order number (Example: KZ0001).
• If possible, also include the original packing slip, which serves as your receipt.

We do not provide return labels unless your order is incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.

We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged or modified by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case-by-case basis. 

 

Refunds 

Once your return shipment reaches our facility, our customer service team will contact you to confirm the return or exchange. If a return is requested, the customer service team member will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days.  At any time during that process, our customer service team will be there to help answer questions.

For faster processing, updating refund information, or any other inquiry not listed here, please email morninghannah2018@gmail.com!